Implementing an ERP system like Business Central allows companies to break down silos, standardize processes, and make data-driven decisions.
However, without careful planning and execution, these complex projects can fail to deliver on their promises.
After managing over 50 implementations, we’ve identified 5 critical areas that determine success: user adoption, integration, testing, change management, and project governance. Get this right, and you’re on your way to seeing game-changing results from Business Central implementation. Ignore them at your own peril.
The 5 Keys to Business Central Implementation
The best software in the world is useless if employees don’t actually use it. Leading up to and during rollout, focus intently on user adoption through training and clear communication about how Business Central improves workers’ jobs.
Define metrics for utilization and have execs monitor them closely for the first 6 months after going live.
Getting data into and out of Business Central is make-or-break. Carefully map all integration points with other apps like CRM software, payment tools, shipping systems, etc.
Test continuously as you build interfaces to catch issues early. Well-designed integrations also allow you to retire legacy systems, fully unlocking Business Central’s potential.
Speaking of testing, don’t scrimp on QA. Build a full test suite covering critical user scenarios, configurations, transactions, and reporting needs. Involve employees across different departments and iterate until no major defects remain. Don’t allow go-live until you can simulate a full month closing cycle without problems.
A shiny new system changes how people work. Understandable resistance or anxiety may arise.
Proactively get stakeholders’ buy-in through demos and training. Communicate timelines and benefits clearly. Have project leaders and respected executives reassure teams. Provide post-launch support channels to address problems promptly.
Finally, seamless project governance ties everything together. Define measurable goals, milestones, KPIs, and risk management plans upfront and create locks to prevent scope creep.
Hold regular steering committee meetings to detect issues early. Well-run Business Central projects are 58% more likely to finish under budget and on time.
Ambitious technology projects often fail by overlooking the basics of people, processes, and oversight. Now that you know the 5 essential pillars for Business Central’s success, build implementation plans that reflect them. With diligence in these areas, your company can start rapidly realizing ROI and innovations through Dynamics 365.